Shopping Information

Which products are available online?

A full range of Hazelton’s products are available online including upgrades and accessories.

Will you hold the order and ship it at a later time?

Online orders can be held for later shipment. We can delay shipment if the order is placed online or through our retail store. Just send us a quick email and we will be happy to complete your order with a delayed delivery.

Can I order by telephone?

You can always place an order by telephone by calling 1-416-837-8811.

What forms of payment are accepted for online purchases?

We accept PayPal, Visa, Mastercard, American Express and Discover Network

Will Hazelton’s send an order confirmation via email?

Yes. If you provide your email address when placing an order, we will send you a message confirming your order within 24 hours.

How can I find out the status of an order placed online?

Your order can be tracked by sending a quick email to us or by checking the tracking number that has been sent to you.

How can I make a change to your order?

To make a change your order, please contact us at customerservice@hazeltons.ca.

Once your order has been placed, the order cannot be cancelled or returned.

SECURITY INFORMATION

When I submit credit card information online, is it secure?

Hazeltons.ca has sophisticated encryption and authentication tools to protect the security of your credit card information, and we will do our best to protect its security on our systems. Specifically, every page in the Hazeltons.ca ordering process that requests credit card information uses Secure Socket Layer (SSL) encryption, which is designed to render information unreadable should anyone try to intercept it. However, we cannot guarantee or warrant the security of any information you transmit to or from our Web site, and you do so at your own risk. To help ensure others will not have access to your credit card information while on our Web site, we urge you to sign off your account and close your browser window when you have finished your visit, especially if you are sharing a computer with someone else or are using a computer in a public place.

What is the credit card verification number?

This number printed on your card provides a safeguard when a purchase is made using your credit card. For Visa, Mastercard and Discover Network, it is the last three digits printed on the back of the card. For American Express, it is the four digits printed above the account number on the front of the card

PRICING POLICY

All prices are in Canadian dollars and are subject to any applicable taxes according to federal and provincial/territorial laws. If your location can be determined, prices will be shown in your currency.  Availability, prices and delivery rates are subject to change. There may be errors in the prices, descriptions or images of certain merchandise, and we must reserve the right to adjust the price of those items.

SUBSTITUTION POLICY

From time to time, substitutions may be necessary to fill an order in a timely manner. Some of the items in our Gift Baskets may be backordered, discontinued or out-of-stock for a variety of reasons -- most of which are beyond our control.

In these circumstances, we will substitute items of equal or greater value in all cases.  We reserve the right to substitute any item with an item of equal or greater value. For example, if a particular type of pasta is backordered such as Spaghetti, we will substitute if with a closely related item at a higher value such as Fettuccine. Doing this, will ensure that your order will be delivered on a timely basis. 

Please understand that the utmost care and attention is given to your order to ensure that it is as similar as possible to the one requested.

ORDER ONLINE 24/7 & 365 DAYS A YEAR!

Our Online Ordering System is available 24 hours a day, 7 days a week and 365 days a year. All orders will be processed from 9 am to 5 pm — 7 days a week.

Most orders will be confirmed within one hour of being is placed during normal business hours.

Need Help Placing an Order?

Use our Online Chat! When in Chat, we will answer your questions and can even process your orders!

Want to Speak to a Real Person?

Call Us at 416-837-8811. You can reach us by phone from 8:30 am to 5:00 pm, 7 days a week. 

GIFT BASKET DELIVERIES ON WEEKENDS

Need a Gift Basket delivery for a birthday, anniversary, wedding, or other occasion that falls on a weekend?

Great News! We Deliver Gift Baskets on Saturdays and Sundays in Toronto & the Greater Toronto Area (GTA)! We even offer Same Day Service on Saturdays and Sundays. Just place the order by 11 am and we will deliver your Gift Basket the same day! 

If the delivery is for outside of the Toronto Area and you want a weekend delivery,.we will request this from our courier.  We will schedule delivery to arrive on or before the weekend. If we suspect the gift will arrive early, we will post a note on the gift that reads: "Do Not Open Until ........" so that the gift can still be a surprise!

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