When it comes to ordering gifts online, there is no such thing as ordering "too early". In fact, we encourage customers to place their orders in advance to avoid potential stress or delays that could arise as a result of ordering at the last minute. When placing an order in advance, simply choose your preferred delivery date from the "virtual calendar" once prompted, and we'll schedule the order to be dispatched and delivered accordingly.
Remember: delivery dates vary depending on the order's destination, as well as its available shipping methods. While customers are placing their orders online, once they enter their shipping address, they are provided with several different shipping methods that indicate the minimum length of time required for an order to be delivered, thus reminding customers to choose a shipping method that corresponds with their preferred delivery date before completing payment. Our ability to fulfill orders in accordance with these delivery dates is entirely dependent on the delivery/shipping method selected during checkout.
Yes, definitely! All customers have the option to add a free, personalized greeting card message to any new order they place. While placing the order online, simply select the type of card you wish to include and enter the full text for the message in the corresponding field; please pay attention to any size, word, or character limits disclosed when typing the message.
Yes, our website allows customers the option to order several individual gifts with the intention of sending them to different addresses under one order/transaction. While placing the order online, a drop-down menu asks customers to indicate whether you wish to ship multiple gifts to one address, or multiple gifts to different addresses.
Start by choosing a gift and adding it to your cart; the cart page will give you the option to select "Ship to multiple addresses" near the top of your cart.
Once enabled, the items in your cart will re-configure to allow you to enter different addresses and greeting card messages (one per recipient), as well as choose your delivery date(s). These fields are mandatory and must be completed in order to proceed to checkout.
To add another or more of the exact same gift to your current cart/order, simply click the "plus (+)" symbol; if you wish to add a different gift, you’ll need to return to the product page and repeat steps 1-2
Once you've completed all fields, take a moment to review the information submitted for accuracy. If you're satisfied with the details, proceed to checkout and follow the prompts to complete payment.
Alternatively, you can download our Corporate/Bulk Order Form and email it to us to have a sales representative process the order for you. Once completed, customer service will e-mail you an order confirmation and digital invoice to complete payment online. Turnaround for bulk orders from time of submission is typically 24-72 business hours, but this timeframe can fluctuate during busy periods of the year. We do recommend that corporate order forms be submitted to us as soon as possible to avoid potential delays.
One of the most unique, exciting aspects of our company compared to other online stores is that we offer customers the ability to customize virtually any product we sell, using the options provided by our intuitive, user-friendly website.
Our website offers thousands of upgrades and add-ons to choose from, depending on the nature of the gift. For example, customers can add additional items to any pre-designed gift simply by choosing an option from underneath the "Which Items Would You Like to Add?” heading, and then following the prompts as they populate.
Want to swap out a bottle of wine or sparkling wine for a different one? No problem! Customers can easily upgrade a package's default bottle of wine, sparkling wine, or liquor by choosing the “upgrade" option, as prompted.
These features allow customers to tailor gifts to meet the unique requirements of virtually any special occasion, event, or recipient.
When placing an order, all customers are asked to provide a working, local phone number for their recipient in case of delivery issues. It is not uncommon for recipients to be away/unavailable at the time a delivery is attempted, therefore having their phone number could possibly help salvage a delivery and in turn avoid unsuccessful deliveries/returns (although the latter is unavoidable, despite our best efforts).
Our "custom gifts" (or custom gift baskets) are essentially products customers create entirely from scratch, based on their preferences and budget. Beginning at $0, the customer chooses
Yes, you can safely and securely place your order by telephone, email, or live chat, depending on your preference. If you wish to speak with a sales representative either before, during, or after placing your order, you can call or live chat with us during business hours, or e-mail customer service at any time. Our knowledgeable agents are highly trained and more than happy to assist you with your gifting needs.
Customers can also place their orders online via our website at any time, 24/7. All e-mails are responded to within 24-48 hours; e-mail inquiries submitted after business hours will be responded to the following day. During peak times of the year when we are experiencing high contact and order volumes, kindly allow us 24-72 hours to get back to you.
Yes, of course! Within minutes of successfully completing an order, all customers are automatically emailed an order confirmation/proof of purchase, which contains their order number and receipt, as well as a complete summary of their purchase. Customers may also respond directly to this e-mail to reach customer service at any time.
If you do not receive your receipt via e-mail within an hour of placing the order, customers are advised to check their junk/spam folder prior to contacting us.
If you are still unable to locate your receipt after checking your inbox, you possibly misspelled/mistyped your e-mail address or accidentally deleted the e-mail; please contact us and we'll happily re-send your receipt.
Please Note: We do not include physical copies of receipts, invoices, or pricing in delivered orders.
While viewing products online, the website attempts to detect and reflect the currency based on the customer's current location whenever possible. For example, if you're viewing a Canadian website from a United States address, the website will attempt to show all prices in USD; the current currency will appear near the top of the website, which you also have the option of changing to your preferred currency using the corresponding drop-down menu:
Once customers proceed to checkout, all prices and ultimately their receipt are automatically displayed in our local currency (CAD for a Canadian website; USD for a US website), but you'll automatically be charged in the currency associated with the credit card you use to make the purchase.
We currently accept payment via most major credit cards – Visa, MasterCard, American Express, and Discover – as well as e-Transfer. All available payment methods are disclosed to customers during checkout. Simply choose the payment method that is suitable for you, and complete payment accordingly.
Please Note: Paying via e-Transfer requires customers to electronically transfer funds directly from their bank account to our designated e-Transfer e-mail address, which is disclosed to customers during checkout. If you are unfamiliar with this form of payment, we highly recommend that you opt for a more traditional payment method such as credit card to avoid complications and possible order delays. Unpaid e-Transfer orders will remain unfulfilled until payment is received in full.
Customers are solely responsible for making sure the address they enter when placing their order is correct, complete, and accurate at all times; this includes unit numbers, business names, and phone numbers. Customers are also responsible for reviewing their receipt to make sure the address they've submitted is correct before the order has been shipped. As the seller/merchant, we can only ship orders to the address customers provide.
We understand that mistakes happen and plans change; if you realize you've mis-entered a shipping address or require an address change, please contact us immediately so we can attempt to correct the address, before the order has been shipped or fulfilled.
Once an order has been dispatched and/or is already in transit, we are unable to change the shipping address. As such, customers are not entitled to refunds when an order is rendered un-deliverable, lost, or damaged in the event that they've provided us with an incorrect and/or incomplete address.
Once customers submit payment for an order, the order is immediately considered to be "processed" and forwarded to one of our production/shipping facilities for preparations to begin. Therefore, canceling or changing an order that has already been placed is never guaranteed – especially during any holiday or particularly busy period. If the order has not yet been dispatched, we may offer to ship the order to an alternate address.
If an urgent change is required for an existing order, including address changes, customers are encouraged to contact customer service immediately upon placing the order to determine if the change is possible. Again, once the details of an order have been forwarded to production or shipping, we can not guarantee the ability to make changes, and customers whose changes can not be accommodated will not be eligible for refunds/cancellations. We reserve the right to deny a cancellation request for any reason.
During holiday periods (Valentine’s Day, Mother’s Day, Father’s Day, Thanksgiving, and Christmas), at least seven days’ notice is required for all order changes. Please contact customer service as soon as possible and we will still try our very best to accommodate however possible.
Customers are solely responsible for making sure the address they enter when placing their order is correct, complete, and accurate at all times; this includes unit numbers, business names, and phone numbers. Customers are also responsible for reviewing their receipt to make sure the address they've submitted is correct before the order has been shipped. As the seller/merchant, we can only ship orders to the address customers provide.
If we realize a product you've ordered is out of stock or unavailable, the item(s) will be substituted with a similar item(s) of equal or greater value; doing so ensures that your order is still delivered in a timely manner. Please understand that the utmost care and attention is given to orders to ensure they are as similar as possible to the one placed, despite the adjustments made.
Substitutions are actually quite common within the gifting and gift basket industry, as products are constantly fluctuating on an ongoing basis after product details and photos have been published on our website.
Due to the high volume of orders being processed, we are not always able to contact customers ahead of time to advise them about substitutions.
Any purchase consisting of at least five (5) orders may be eligible for a 10% volume discount.
GENERAL DELIVERY QUESTIONS
We understand the importance of knowing the status and expected delivery time of your package. Please keep in mind that during the initial stage of shipping, there may be a delay in tracking updates, but not necessarily a delay in the order itself. This happens because the tracking information may not be immediately reflected once the shipping label is created or when the order is just shipped. However, this delay does not necessarily mean that your order is delayed.
Customers are automatically sent shipping notifications via e-mail once their orders have been dispatched from one of our fulfilment centers. If the order is shipped via third-party courier such as FedEx, UPS, Canpar, or Canada Post, the shipping confirmation will also include a tracking number and tracking link to track the order online.
Customers may also track their orders online using our tracking app, the "Order Status Checker", by e-mail address and/or order number. Once you receive a shipping confirmation, we advise you to continue referring to your tracking information or our tracking app for all available updates until the order has been delivered. Tracking information is the most reliable way to keep track of your order and to know when it will arrive.
Signatures are not mandatory for deliveries and most courier services have suspended signature requirements due to COVID-19. Packages are delivered to the recipient's front door/porch by default, and if delivery to the door is not possible, recipients should check with their mail room, front desk, or concierge for the package. Sometimes packages may also be left with a neighbor or neighboring address. To receive updates on the whereabouts of their orders, customers should refer to their tracking information.
Unfortunately, there are cases where unauthorized parties remove packages from their correct delivery locations, a situation commonly referred to as "porch piracy". This issue is beyond our control and we cannot be held responsible for packages that are lost or stolen in such scenarios.
Yes, upon request, we deliver to hospitals, hotels, funeral homes, and retirement homes.
For deliveries to hospitals/hotels, please mention the name of the company, the recipient's room/floor number, and contact number when placing the order online; we also ask customers to take some time to verify that their recipient is not scheduled to leave the facility during or before the expected delivery date/time. Customers are not entitled to refunds should their recipient depart the facility before their order has been delivered.
Some hotels/hospitals might not accept orders that contain flowers, fruits, or perishable items, therefore we encourage customers to contact the organization directly prior to placing the order to inquire about their delivery/acceptance policies. Customers are not entitled to refunds should the company refuse a package due to its contents.
It is important for customers to understand that each organization abides by their own rules/regulations and, despite our best efforts, there is always a possibility that the facility might lose or misplace a package, even when we've delivered it correctly.
Although we can try to deliver to P. O. Boxes upon request, we strongly advise customers to provide us with full street addresses whenever possible, because some couriers are not able to ship to P. O. Boxes.
If we are unable to ship your order to a P. O. Box, we may contact you to request an alternate address.
We ship to any valid address throughout Provincial Canada and the Contiguous United States.
We offer free standard ground shipping on all orders valued at at least $100 per address/delivery location, before applicable taxes. If less than $100, standard shipping fees will apply per delivery address. Please Note: Although we ship to Nunavut, the Yukon, the Northwest Territories, Hawaii, and Alaska upon request, free shipping is never available for these regions due to the distance and remoteness of these locations.
An order's delivery date is entirely dependent on its destination and shipping method chosen by the customer at the time the order is placed. During checkout, customers may opt to select a faster shipping method at an additional cost (express, overnight, next-day, priority) should they require their order to arrive sooner than the minimum timeframe offered by ground shipping, which is always disclosed to customers prior to completing payment.
For Local Deliveries– If the driver cannot reach the recipient using the phone number provided, the package may be left at a safe area at the address without obtaining a signature. Drivers reserve the right to use their discretion to determine if/when orders can be left at an address unattended. If the package cannot be left at the address, the order will be returned and re-delivery will be required, subject to a re-shipping fee at the purchaser's expense; the cost of the re-shipping fee will vary depending on the destination and contents of the order.
For Deliveries Outside of the Local Delivery Area– For shipments by third-party carriers, the courier will not attempt to contact the recipient upon delivery; common carriers never call recipients. Instead, they will leave the package at the front door whenever possible. Alternatively, the courier may opt to attempt redelivery on a future date or forward the package to a nearby pickup facility, from where the recipient can retrieve it within a reasonable timeframe (typically 5-7 business days). Failure to obtain the package within a number of days may result in the order being either returned or discarded, and re-delivery will be offered at the purchaser's expense.
Some locations may not offer direct/immediate access to the intended recipient, in which event the package might be left in care of a concierge (for apartment buildings, condominiums, and hotels) or front desk/reception (for office buildings). Proof of delivery is obtained whenever possible.
Customers are expected to refer to their tracking information to remain updated on the whereabouts of all deliveries.
When an order is delivered to the recipient, the only paperwork that is attached to the package would be the name and contact information of the sender (which are provided when a customer places an order online), a greeting card with message and our company's contact information. These documents are included to make sure the recipient knows who and where the package is from, and how to get in touch with them/us should they have any questions.
Under no circumstances do we send details regarding the product's pricing or invoices to recipients. However, some packages, such as monthly/yearly subscriptions, include additional pamphlets that contain detailed information regarding the contents of certain packages for the recipient's enjoyment.
If you would rather your identity remain anonymous after placing an order, please contact us directly to find out if we are able to accommodate your request. However, recipients do reserve the right to know the identity of whomever sends them a package, and often call us. If they call us, the sender’s information may be divulged to them.
We offer free ground shipping on orders valued at at least $100 CAD per Canadian address, or $100 USD per American address (before applicable taxes); orders for which same-day, express, or hand-delivery is required may be subject to additional shipping fees. If orders are less than $100 per address, a shipping fee will apply per address, even if the total value of the order is $100 – for example, if you're sending 10 gifts valued at $500 total to 10 different addresses, but the value of each gift is $50, you'll be charged a shipping fee per address
If the order is less than $100, standard shipping fees will apply, and typically begin at approximately $20 per address/delivery location, depending on the destination. All shipping fees are disclosed to customers during checkout, prior to making payment.
If, after placing an order, an address or destination is deemed to be "remote", an additional service charge will be applied at the expense of the purchaser; such charges can occur at any point after the order has been placed, including after the order has been shipped and/or delivered.
We make every possible effort to deliver orders to their intended destinations, but there are certain situations when deliveries may be rendered unsuccessful and returned to us due to customer/recipient error; such reasons may include, but are not limited to:
If the intended recipient was not available to accept their package at the time a scheduled delivery was attempted (including not answering their door or phone in a timely manner), and the courier determined that the order could not be left at the recipient’s door/address unattended
If the intended recipient refused to accept their package due to personal reasons
If the customer/sender provided incorrect or incomplete delivery/address information at the time the order was placed which either prevented us from delivering or resulted in us delivering the order to a wrong location, including suite/unit number, phone number, company/business name, recipient name, etc.
If the intended recipient did not retrieve their package from a designated third-party courier's pick up facility within a suitable time frame (usually five business days), resulting in the order being returned to our warehouse or discarded by the courier.
Regardless of how an order is shipped, customers are automatically sent either tracking information or e-mail/text notifications from the moment an order is fulfilled. As such, customers are expected to track their own orders to remain updated as to their statuses/whereabouts, including when a delivery has been returned.
Upon being contacted, customer service will offer to re-ship the returned item subject to a re-shipping fee, the amount of which will vary depending on the destination and contents of the order. For example, if the original order contains perishable items such as flowers or fruits, an additional fee will be charged to facilitate the remaking/replacement of such items that can not be reused or resold.
Unless otherwise disclosed by the shipping method the customer chooses, our standard delivery times are anytime until 8:00 pm for residential addresses, and anytime until 5:00 pm for business addresses. During peak delivery periods such as holidays (Christmas, Valentine's Day, Mother's Day, etc.), delivery deadlines may be extended to accommodate high volumes. Please do not assume that your order will be delivered before or by a certain time of day.
As with all delivery services, kindly take into consideration that an order's exact delivery time will vary due to various circumstances beyond our immediate control, such as traffic/road conditions, weather, volume of orders/packages, distance, etc.
Customers can always refer to their tracking information/link for updates. Tracking information is the most reliable way to keep track of your order and to know when it will arrive.
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DELIVERIES TO CANADA
We strive to deliver your order with excellent service, and flexibility every time. To that end, we offer our “Special Care Delivery Services”.
We are pleased to offer Free Delivery Services in Canada and Same Day Delivery in Toronto & the GTA (“Greater Toronto Area”).
Your order will be delivered by experienced delivery service providers at no charge — locally and across Canada! To qualify for Free Delivery in Canada a minimum purchase of $100 CAD (before taxes) is required per delivery location.
We process all orders within minutes of receipt of payment. Whether your order needs to get to its destination the same day, next morning, the next evening or in a week or two, we use a suite of delivery services to meet your needs. See the detail information below to learn more about each of our delivery services to Canadian destinations and find the one that's right for you.
Our Express Guaranteed* Next Day Delivery Service to businesses by 5 pm and residences by 8 pm has an ordering deadline of 2 pm today. If you are eligible for this service, the option will appear checkout on our website checkout.
When next business day delivery is needed and getting a shipment there by end of day is soon enough, choose our Express Next Day Delivery Service.
Our Xpresspost Guaranteed* Delivery Service provides delivery to businesses by 5 pm and residences by 8 pm and has an ordering deadline of 2 pm today. If you are eligible for this service, the option will appear on our website checkout and expected delivery times will be posted.
Our Priority Air Guaranteed* Delivery Services to businesses by 5 pm and residences by 8 pm has an ordering deadline of 2 pm today. If you are eligible for this service, the option will appear on our website checkout and expected delivery times will be posted.
Our Free Delivery services are not money-back guaranteed* delivery services and have a 2 pm ordering deadline. Our Expedited Ground, Ground 9AM, Ground 10:30AM and Ground Evening are money-back guaranteed* delivery services. The typical delivery times for ground shipping are shown when you use our checkout.
Our Free Ground Service
Our Free Ground Service Delivery to businesses by 5 pm and residences by 8 pm has an ordering deadline of 2 pm today. Typical (not guaranteed) delivery times are indicated when you complete the checkout. With this alternative, shipments can arrive by the end of one or more business days, depending on your destination.
Our basic ground service is perfect for less time-sensitive shipments in one or more business days. If the value of your order (before taxes) is over $100 (per delivery location), this is a FREE service throughout most of Canada (there are additional charges if the location is remote). In no event is a delivery tendered using our free basic ground service eligible for a delivery guarantee.
DELIVERIES TO USA
We strive to deliver your packages with excellent service, and flexibility every time. To that end, we offer our “Special Care Delivery Services” in America.
We are pleased to offer Free Delivery Services in the USA and Same Day Hand Delivery in Los Angeles, New York & New Jersey.
Your delivery will be delivered by experienced delivery service providers for Free — locally and across the USA! To qualify for Free Delivery in the USA a minimum purchase of $100 US (before taxes) is required per delivery location.
We process all orders within one hour of receipt of payment during normal business hours.
Whether your package needs to get to its destination the same day, next day. next morning, the next evening or in a week or two, we use a suite of delivery services to meet your needs. See the detail information below to learn more about each of our delivery services to American destinations and find the one that's right for you.
Our Next Day Air Guaranteed* Early Delivery Services is on business days by 8:00 a.m. to major cities in the 48 contiguous states and by 8:30 a.m., 9:00 a.m. or 9:30 a.m. to most other cities in the U.S. including Anchorage, Alaska. It is available throughout all 50 states. Saturday delivery is available for an additional charge in select locations. This service has a 2 pm today ordering deadline. If you are eligible for this service, the option will appear checkout on our website checkout.
When next business day delivery is needed and getting a shipment there by early next day is soon enough, choose our Next Day Air Early Delivery Service
Our Next Day Air Delivery Service is guaranteed on-time delivery by 10:30 a.m. to all 50 states and Puerto Rico by noon, 4:30 p.m. or 5 p.m. and to some rural areas by 10:30 a.m., 12:00 p.m. or end of next business day depending on the destination with some limitations to Alaska and Hawaii. Optional Saturday delivery and pickup is also available. This service has a 2 pm today ordering deadline. If you are eligible for this service, the option will appear checkout on our website checkout.
Our Next Day Air Saver Service is a guaranteed on-time delivery to commercial destinations within the 48 contiguous states and select locations in Alaska and Hawaii by 3:00 p.m. or 4:30 p.m. the next business day. Shipments to residential locations are delivered by end of day. This service has a 2 pm today ordering deadline. If you are eligible for this service, the option will appear checkout on our website checkout.
Our 2nd Day Air AM Service has a guaranteed on-time delivery by 10:30 a.m. or 12:00 p.m. on the second business day to metropolitan commercial destinations in the 48 contiguous states and some addresses in Alaska and Hawaii. This service has a 11 pm today ordering deadline. If you are eligible for this service, the option will appear checkout on our website checkout.
Our 3 Day Select Service has guaranteed delivery by the end of the third business day to the 48 contiguous states. This service has a 11 pm today ordering deadline. Saturday delivery is available in select areas.
If you are eligible for this service, the option will appear checkout on our website checkout.
Our Free Ground Delivery Services are not money-back guaranteed* delivery services and have a 2 pm today ordering deadline. Typical delivery times are from one to five business days to all 50 states and Puerto Rico. Saturday Delivery is available in select areas. The typical delivery times for ground shipping are shown when you use our checkout.
Our Free Ground Service is perfect for less time-sensitive shipments in one or more business days. If the cost of the package (before taxes) is over $100 US (per delivery location), this is a FREE service throughout most of the USA (there are additional charges if the location is remote or to Hawaii or Alaska). In no event is a delivery tendered using our Free Basic Ground Service eligible for a delivery guarantee.
INTERNATIONAL DELIVERIES
We primarily cater to North American addresses, but we also facilitate deliveries internationally and overseas using trusted partners from around the globe. Please be advised that international orders intended for addresses outside of Canada and the United States can require anywhere between 3-7 business days to be fulfilled, depending on their destination. As such, delivery dates are not guaranteed, and orders are fulfilled as quickly as possible using local couriers contracted by our partners. Under most circumstances, international orders may be subject to additional shipping and/or processing fees that may be charged after the order has been placed.
FREE SAME DAY DELIVERY - TORONTO/GTA
Our Same Day Deliveries Services are money-back guaranteed* hand delivery services. Our Same Day Delivery Services are provided by our drivers and authorized agents.
When it’s important for a gift delivered to its destination today, use our Same Day Delivery Services. We offer a variety of delivery options, whether across the city or to one of the suburbs. And for greater convenience, we offer same day delivery 7 days a week, 365 days a year (we offer limited delivery on Statutory Holidays, Christmas Day and Boxing Day)
When a gift needs to be delivered in the Greater Toronto Area today, choose Our Same Day Hand Delivery option which is available in Toronto and surrounding suburbs including Toronto, Mississauga, Scarborough, Etobicoke, North York, East York, York, Bolton, Brampton, Concord, Downsview, Maple, Markham, Mississauga, Pickering, Rexdale, Richmond Hill, Thornhill, Vaughan, Weston, Woodbridge, Ajax, Whitby, Brooklyn, Oshawa, Aurora, Newmarket, Oakville, Burlington, Milton, Gormley, Whitchurch, Stouffville, Schomberg, Nobleton, Kleinberg and King City.
Our Next Day® Guaranteed* Hand Delivery Services to businesses by 5 pm and residences by 9 pm EST has an ordering deadline of 11 pm today. If the cost of the gift (before taxes) is over $100 (per delivery location), this is a FREE service throughout the GTA delivery zone noted above. If you are eligible for this service, the option will appear on our website checkout.
This delivery option is available in Toronto and surrounding suburbs including Toronto, Mississauga, Scarborough, Etobicoke, North York, East York, York, Bolton, Brampton, Concord, Downsview, Maple, Markham, Mississauga, Pickering, Rexdale, Richmond Hill, Thornhill, Vaughan, Weston, Woodbridge, Ajax, Whitby, Brooklyn, Oshawa, Aurora, Newmarket, Oakville, Burlington, Milton, Gormley, Whitchurch, Stouffville, Schomberg, Nobleton, Kleinberg and King City
Our Any Day Guaranteed Hand Delivery Service allows you to pick the day you would like the delivery. With this service we delivery to businesses by 5 pm and residences by 9 pm and the ordering deadline is 11 pm today. This delivery service should not be chosen if you want Same Day Delivery Services. If the cost of your gift (before taxes) is over $100 (per delivery location), this is a FREE service throughout the GTA delivery zone. If you are eligible for this service, the option will appear on our website checkout.
This delivery option is available in Toronto and surrounding suburbs including Toronto, Mississauga, Scarborough, Etobicoke, North York, East York, York, Bolton, Brampton, Concord, Downsview, Maple, Markham, Mississauga, Pickering, Rexdale, Richmond Hill, Thornhill, Vaughan, Weston, Woodbridge, Ajax, Whitby, Brooklyn, Oshawa, Aurora, Newmarket, Oakville, Burlington, Milton, Gormley, Whitchurch, Stouffville, Schomberg, Nobleton, Kleinberg and King City
Great news! We deliver packages on Saturdays and Sundays in Toronto & the Greater Toronto Area (GTA)! We even offer Free Same Day Service on Saturdays and Sundays. Just place the order by 11 am and we will deliver your package the same day for free if it over $100 before taxes (per package)!
The Alcohol and Gaming Commission of Ontario (AGCO) has issued Toronto Gourmet Gift Basket Delivery Service a licence to deliver beer, liquor, wine, and champagne on our behalf. To comply with these rules, our drivers are “Smart-Serve” certified – and we take this seriously! We will ensure that anyone who receives a gift basket from Toronto Gourmet Gift Basket Delivery Service is legally able to receive alcohol. Alcohol purchased should be for the personal consumption of the gift recipient and not for resale. If a gift recipient looks less than 25 years of age, we will require proof of age and a signature certifying that they are of age to purchase/receive alcohol.
Toronto Gift Basket Delivery Service will comply with the rules and regulations as set out by the AGCO relating to this Liquor Delivery Service License. All wine, champagne, beer and liquor baskets sold by our company or Toronto Gift Basket Delivery Service with a value over $100 includes a $15 delivery charge. So far example, if the total price paid by a customer for a custom liquor basket before tax is $150, the price is $135 + $15 for deliver for a total of $150.00 plus taxes. The AGCO requires us to charge a minimum delivery charge on all liquor orders.
FREE SAME DAY DELIVERY – VANCOUVER
Same Day Delivery Services – Metro Vancouver and The Lower Mainland
Our Same Day Deliveries Services are money-back guaranteed* hand delivery services. Our Same Day Delivery Services are provided by our drivers and authorized agents.
When it’s important for a gift delivered to its destination today, use our Same Day Delivery Services. We offer a variety of delivery options, whether across the city or to one of the suburbs. And for greater convenience, we offer same day delivery 7 days a week, 365 days a year (we offer limited delivery on Statutory Holidays, Christmas Day and Boxing Day)
When a gift needs to be delivered in the Metro Vancouver and The Lower Mainland today, choose Our Same Day Hand Delivery option which is available in Vancouver and surrounding suburbs including Burnaby, Richmond, Delta, Langley, Langley City, White Rock, Surrey, North Vancouver, West Vancouver, Port Moody, Maple Ridge, Coquitlam, Port Coquitlam, Cloverdale, New Westminster, South Delta, Aldergrove, Tsawwassen, Langley Township, West Point Grey, Clayton, Guildford, Willoughby, Willingdon Heights, Forest Knolls, Pitt Meadows, Port Kells, Port Hammond, Hammond, Fort Langley, Anmore, Dollarton, Windsor Park, Lynn Valley, Maplewood, Lonsdale, West Bay, Kitsilano, West Point Grey, East Vancouver, Grandview-Woodland, Mt Pleasant, South Vancouver, Ladner, Newtown, Walnut Grove, Metrotown, and Brentwood.
Our Same Day Guaranteed* Hand Delivery Services to businesses by 5 pm and residences by 9 pm has an ordering deadline of 11 am (PST) today. If the cost of the gift (before taxes) is over $100 (per delivery location), this is a FREE service throughout the Metro Vancouver and The Lower Mainland delivery zone noted above. If you are eligible for this service, the option will appear on our website checkout
Our Next Day® Guaranteed* Hand Delivery Services to businesses by 5 pm and residences by 9 pm PST has an ordering deadline of 11 pm today. If the cost of the gift (before taxes) is over $100 (per delivery location), this is a FREE service throughout the Metro Vancouver and The Lower Mainland delivery zone noted above. If you are eligible for this service, the option will appear on our website checkout.
This delivery option is available in Vancouver and surrounding suburbs including Burnaby, Richmond, Delta, Langley, Langley City, White Rock, Surrey, North Vancouver, West Vancouver, Port Moody, Maple Ridge, Coquitlam, Port Coquitlam, Cloverdale, New Westminster, South Delta, Aldergrove, Tsawwassen, Langley Township, West Point Grey, Clayton, Guildford, Willoughby, Willingdon Heights, Forest Knolls, Pitt Meadows, Port Kells, Port Hammond, Hammond, Fort Langley, Anmore, Dollarton, Windsor Park, Lynn Valley, Maplewood, Lonsdale, West Bay, Kitsilano, West Point Grey, East Vancouver, Grandview-Woodland, Mt Pleasant, South Vancouver, Ladner, Newtown, Walnut Grove, Metrotown, and Brentwood.
Our Any Day Guaranteed Hand Delivery Service allows you to pick the day you would like the delivery. With this service we deliver to businesses by 5 pm and residences by 9 pm and the ordering deadline is 11 pm PST today. This delivery service should not be chosen if you want Same Day Delivery Services. If the cost of your gift (before taxes) is over $100 (per delivery location), this is a FREE service throughout the Metro Vancouver and The Lower Mainland delivery zone. If you are eligible for this service, the option will appear on our website checkout.
Great news! We deliver packages on Saturdays and Sundays in Vancouver (Metro Vancouver and The Lower Mainland)! We even offer Free Same Day Service on Saturdays and Sundays. Just place the order by 11 am PST and we will deliver your package the same day for free if over $100 before taxes (per delivery location)!
The BC Liquor and Cannabis Regulation Branch (LCRB) outlines that gift basket delivery services are able to ship Wine, Beer and Liquor included in a gift basket or box within the province of British Columbia to recipients over the age of 19. All alcohol purchased once the order is received and obtained from a licensed Liquor Store and not stored in our warehouse. Our delivery agents are trained to follow the Serve It Right program and are instructed to obtain identification of the gift recipient to ensure age of majority.
FREE SAME DAY DELIVERY - NEW YORK, NEW JERSEY
When a gift needs to be delivered in New York/New Jersey today, choose Our Same-Day Delivery option. Same-Day Delivery! Order must be placed by 11 AM EST today.
Our Same Day Delivery Services to businesses by 5 pm and residences by 9 pm has an ordering deadline of 11 am (EST) today. If the cost of the gift (before taxes) is over $100 (per delivery location), this is a FREE service throughout the delivery zone noted above. If you are eligible for this service, the option will appear on our website checkout.
Same Day Delivery is available in NY/NJ and surrounding suburbs including:
NEW YORK: New York, Long Island City, Brooklyn, Astoria, Sunnyside, Woodside, Maspeth, East Elmhurst, Bronx, Jackson Heights, Elmhurst, Middle Village, Flushing, Ridgewood, Rego Park, Corona, Forest Hills, Woodhaven, College Point, Ozone Park, Kew Gardens, Jamaica, Richmond Hill, Whitestone, South Richmond Hill, Howard Beach, Staten Island, Fresh Meadows, South Ozone Park, Bayside, Hollis, Oakland Gardens, Yonkers, Saint Albans, Queens Village, Little Neck, Far Rockaway, Great Neck, Mount Vernon, Cambria Heights, Bellerose, Springfield Gardens, Breezy Point, Rockaway Park, Pelham, Floral Park, Glen Oaks, Rosedale, Arverne, New Rochelle, New Hyde Park, Inwood, Bronxville, Elmont, Valley Stream, Port Washington, Manhasset, Cedarhurst, Woodmere, Tuckahoe, Lawrence, Franklin Square, Eastchester, Hewlett, Malverne, Hastings On Hudson, Larchmont, Atlantic Beach, Lynbrook, Albertson, Garden City, Roslyn, Palisades, Williston Park, West Hempstead, Mineola, Roslyn Heights, East Rockaway, Tappan, Sparkill, Dobbs Ferry, Glenwood Landing, Mamaroneck, Sea Cliff, Rockville Centre, Scarsdale, Ardsley, Greenvale, Hempstead.
NEW JERSEY:Saddle Brook, Watchung, Bogota, Plainfield, Paterson, Hackensack, Fords, Parsippany, Rochelle Park, Lake Hiawatha, Gillette, Maywood, Perth Amboy, New Vernon, Wayne, Metuchen, Leonia, Haledon, Fort Lee, Cedar Knolls, Teaneck, Lincoln Park, South Plainfield, Fair Lawn, Stirling, Morristown, Keasbey, Montville, Hawthorne, Towaco, Edison, Millington, Pequannock, River Edge, Englewood, Paramus, Glen Rock, Dunellen, Mountain Lakes, Englewood Cliffs, Morris Plains, New Milford, Bergenfield, Warren, Mount Tabor, Pompton Plains, South Amboy, Piscataway, Ridgewood, Lyons, Oradell, Middlesex, Tenafly, Boonton, Denville, Dumont, Parlin, Midland Park, Wyckoff, Basking Ridge, Sayreville, Highland Park, Keyport, Riverdale, Haworth, Emerson, Keansburg, Cresskill, Township Of Washington, Cliffwood, Ho Ho Kus, Brookside, Pompton Lakes.
Next-Day Delivery! Order must be placed by 1 PM EST today. Delivery to businesses by 5 pm and residences by 9 pm EST have an ordering deadline of 1 PM EST. If the cost of the gift (before taxes) is over $100 (per delivery location), this is a FREE service throughout the delivery zone noted above. If you are eligible for this service, the option will appear on our website checkout.
This delivery option is available in:
NEW YORK: New York, Long Island City, Brooklyn, Astoria, Sunnyside, Woodside, Maspeth, East Elmhurst, Bronx, Jackson Heights, Elmhurst, Middle Village, Flushing, Ridgewood, Rego Park, Corona, Forest Hills, Woodhaven, College Point, Ozone Park, Kew Gardens, Jamaica, Richmond Hill, Whitestone, South Richmond Hill, Howard Beach, Staten Island, Fresh Meadows, South Ozone Park, Bayside, Hollis, Oakland Gardens, Yonkers, Saint Albans, Queens Village, Little Neck, Far Rockaway, Great Neck, Mount Vernon, Cambria Heights, Bellerose, Springfield Gardens, Breezy Point, Rockaway Park, Pelham, Floral Park, Glen Oaks, Rosedale, Arverne, New Rochelle, New Hyde Park, Inwood, Bronxville, Elmont, Valley Stream, Port Washington, Manhasset, Cedarhurst, Woodmere, Tuckahoe, Lawrence, Franklin Square, Eastchester, Hewlett, Malverne, Hastings On Hudson, Larchmont, Atlantic Beach, Lynbrook, Albertson, Garden City, Roslyn, Palisades, Williston Park, West Hempstead, Mineola, Roslyn Heights, East Rockaway, Tappan, Sparkill, Dobbs Ferry, Glenwood Landing, Mamaroneck, Sea Cliff, Rockville Centre, Scarsdale, Ardsley, Greenvale, Hempstead.
NEW JERSEY:Saddle Brook, Watchung, Bogota, Plainfield, Paterson, Hackensack, Fords, Parsippany, Rochelle Park, Lake Hiawatha, Gillette, Maywood, Perth Amboy, New Vernon, Wayne, Metuchen, Leonia, Haledon, Fort Lee, Cedar Knolls, Teaneck, Lincoln Park, South Plainfield, Fair Lawn, Stirling, Morristown, Keasbey, Montville, Hawthorne, Towaco, Edison, Millington, Pequannock, River Edge, Englewood, Paramus, Glen Rock, Dunellen, Mountain Lakes, Englewood Cliffs, Morris Plains, New Milford, Bergenfield, Warren, Mount Tabor, Pompton Plains, South Amboy, Piscataway, Ridgewood, Lyons, Oradell, Middlesex, Tenafly, Boonton, Denville, Dumont, Parlin, Midland Park, Wyckoff, Basking Ridge, Sayreville, Highland Park, Keyport, Riverdale, Haworth, Emerson, Keansburg, Cresskill, Township Of Washington, Cliffwood, Ho Ho Kus, Brookside, Pompton Lakes.
Our Future Day Delivery Service allows you to pick the day you would like the delivery. With this service, we deliver to businesses by 5 pm and residences by 9 pm and the ordering deadline is 11 pm today. This delivery service should not be chosen if you want the Same Day Delivery Services. If the cost of your gift (before taxes) is over $100 (per delivery location), this is a FREE service throughout the above delivery zone. If you are eligible for this service, the option will appear on our website checkout.
Great news! We deliver packages on Saturdays and Sundays in New York/New Jersey!
We even offer Free Same Day Service on Saturdays and Sundays. Just place the order by 11 am and we will deliver your package the same day for free if it is over $100 before taxes (per package). Make sure you’re choosing Same-Day Delivery.
FREE SAME DAY DELIVERY - LOS ANGELES
When a gift needs to be delivered in Los Angeles today, choose Our Same-Day Delivery option. Same-Day Delivery Orders must be placed by 11 AM (PST) today.
Our Same Day Delivery Services to businesses by 5 pm and residences by 9 pm has an ordering deadline of 11 am (PST) today. If the cost of the gift (before taxes) is over $150 (per delivery location), this is a FREE service throughout the delivery zone noted above. If you are eligible for this service, the option will appear on our website checkout.
Same Day Delivery is available in Los Angeles and surrounding suburbs including:
LOS ANGELES: Santa Fe Springs, Norwalk, La Mirada, Whittier, Cerritos, Downey, Artesia, Bellflower, Pico Rivera, Buena Park, La Palma, Lakewood, La Habra, Bell, Fullerton, Paramount, Hawaiian Gardens, Montebello, Hacienda Heights, Long Beach, Bell Gardens, Cypress, Los Angeles, South Gate, Anaheim, Los Alamitos, Lynwood, South El Monte, Maywood, Compton, La Puente, Monterey Park, Stanton, Brea, Huntington Park, Rowland Heights, Rosemead, Garden Grove, El Monte, Signal Hill, Carson, San Gabriel, West Covina, Seal Beach, Alhambra, Westminster, Placentia, City Of Industry, Temple City, Walnut, Baldwin Park, Midway City, Gardena, Orange, Surfside, Atwood, Huntington Beach, Arcadia, San Marino, Sunset Beach, South Pasadena, Diamond Bar, Covina, Santa Ana, Torrance, Yorba Linda, Wilmington, Pasadena, Duarte, Inglewood, Monrovia, Fountain Valley, Villa Park, Harbor City, Sierra Madre, Hawthorne, Azusa, Lawndale, Lomita, San Pedro, Glendale, Pomona, Glendora, Redondo Beach, Tustin, Altadena, La Crescenta, Chino Hills, Costa Mesa, San Dimas, Manhattan Beach, El Segundo, Hermosa Beach, Culver City, Irvine, Rancho Palos Verdes, Palos Verdes Peninsula, North Hills, Playa Vista, Beverly Hills, Mount Wilson, La Canada Flintridge, Newport Beach, Montrose, West Hollywood, Playa Del Rey, Aliso Viejo, Marina Del Rey, Burbank, Verdugo City, Universal City, Montclair, Chino, La Verne, Venice, North Hollywood, Claremont, East Irvine, Studio City, Santa Monica, Corona Del Mar, Toluca Lake, Valley Village, Ontario, Corona, Pacoima, Upland, Newport Coast, Tujunga, Sherman Oaks, Foothill Ranch, Sun Valley, Valyermo, Sunland, Van Nuys, Norco, Silverado, Guasti, Laguna Woods, Lake Forest, Rancho Cucamonga, Encino.
Next-Day Delivery! Order must be placed by 1 PM PST today. Delivery to businesses by 5 pm and residences by 9 pm PST have an ordering deadline of 1 PM PST. If the cost of the gift (before taxes) is over $100 (per delivery location), this is a FREE service throughout the delivery zone noted above. If you are eligible for this service, the option will appear on our website checkout.
This delivery option is available in
LOS ANGELES: Santa Fe Springs, Norwalk, La Mirada, Whittier, Cerritos, Downey, Artesia, Bellflower, Pico Rivera, Buena Park, La Palma, Lakewood, La Habra, Bell, Fullerton, Paramount, Hawaiian Gardens, Montebello, Hacienda Heights, Long Beach, Bell Gardens, Cypress, Los Angeles, South Gate, Anaheim, Los Alamitos, Lynwood, South El Monte, Maywood, Compton, La Puente, Monterey Park, Stanton, Brea, Huntington Park, Rowland Heights, Rosemead, Garden Grove, El Monte, Signal Hill, Carson, San Gabriel, West Covina, Seal Beach, Alhambra, Westminster, Placentia, City Of Industry, Temple City, Walnut, Baldwin Park, Midway City, Gardena, Orange, Surfside, Atwood, Huntington Beach, Arcadia, San Marino, Sunset Beach, South Pasadena, Diamond Bar, Covina, Santa Ana, Torrance, Yorba Linda, Wilmington, Pasadena, Duarte, Inglewood, Monrovia, Fountain Valley, Villa Park, Harbor City, Sierra Madre, Hawthorne, Azusa, Lawndale, Lomita, San Pedro, Glendale, Pomona, Glendora, Redondo Beach, Tustin, Altadena, La Crescenta, Chino Hills, Costa Mesa, San Dimas, Manhattan Beach, El Segundo, Hermosa Beach, Culver City, Irvine, Rancho Palos Verdes, Palos Verdes Peninsula, North Hills, Playa Vista, Beverly Hills, Mount Wilson, La Canada Flintridge, Newport Beach, Montrose, West Hollywood, Playa Del Rey, Aliso Viejo, Marina Del Rey, Burbank, Verdugo City, Universal City, Montclair, Chino, La Verne, Venice, North Hollywood, Claremont, East Irvine, Studio City, Santa Monica, Corona Del Mar, Toluca Lake, Valley Village, Ontario, Corona, Pacoima, Upland, Newport Coast, Tujunga, Sherman Oaks, Foothill Ranch, Sun Valley, Valyermo, Sunland, Van Nuys, Norco, Silverado, Guasti, Laguna Woods, Lake Forest, Rancho Cucamonga, Encino
Our Future Day Delivery Service allows you to pick the day you would like the delivery. With this service, we deliver to businesses by 5 pm and residences by 9 pm and the ordering deadline is 11 PM (PST) today. This delivery service should not be chosen if you want the Same Day Delivery Services. If the cost of your gift (before taxes) is over $100 (per delivery location), this is a FREE service throughout the above delivery zone. If you are eligible for this service, the option will appear on our website checkout.
This delivery option is available in:
LOS ANGELES: Santa Fe Springs, Norwalk, La Mirada, Whittier, Cerritos, Downey, Artesia, Bellflower, Pico Rivera, Buena Park, La Palma, Lakewood, La Habra, Bell, Fullerton, Paramount, Hawaiian Gardens, Montebello, Hacienda Heights, Long Beach, Bell Gardens, Cypress, Los Angeles, South Gate, Anaheim, Los Alamitos, Lynwood, South El Monte, Maywood, Compton, La Puente, Monterey Park, Stanton, Brea, Huntington Park, Rowland Heights, Rosemead, Garden Grove, El Monte, Signal Hill, Carson, San Gabriel, West Covina, Seal Beach, Alhambra, Westminster, Placentia, City Of Industry, Temple City, Walnut, Baldwin Park, Midway City, Gardena, Orange, Surfside, Atwood, Huntington Beach, Arcadia, San Marino, Sunset Beach, South Pasadena, Diamond Bar, Covina, Santa Ana, Torrance, Yorba Linda, Wilmington, Pasadena, Duarte, Inglewood, Monrovia, Fountain Valley, Villa Park, Harbor City, Sierra Madre, Hawthorne, Azusa, Lawndale, Lomita, San Pedro, Glendale, Pomona, Glendora, Redondo Beach, Tustin, Altadena, La Crescenta, Chino Hills, Costa Mesa, San Dimas, Manhattan Beach, El Segundo, Hermosa Beach, Culver City, Irvine, Rancho Palos Verdes, Palos Verdes Peninsula, North Hills, Playa Vista, Beverly Hills, Mount Wilson, La Canada Flintridge, Newport Beach, Montrose, West Hollywood, Playa Del Rey, Aliso Viejo, Marina Del Rey, Burbank, Verdugo City, Universal City, Montclair, Chino, La Verne, Venice, North Hollywood, Claremont, East Irvine, Studio City, Santa Monica, Corona Del Mar, Toluca Lake, Valley Village, Ontario, Corona, Pacoima, Upland, Newport Coast, Tujunga, Sherman Oaks, Foothill Ranch, Sun Valley, Valyermo, Sunland, Van Nuys, Norco, Silverado, Guasti, Laguna Woods, Lake Forest, Rancho Cucamonga, Encino
Great news! We deliver packages on Saturdays and Sundays in Los Angeles area!
We even offer Free Same Day Service on Saturdays and Sundays. Just place the order by 11 am (PST) and we will deliver your package the same day for free if it is over $100 before taxes (per package). Make sure you’re choosing Same-Day Delivery.
SUBSTITUTIONS & OUT OF STOCK PRODUCTS
If we realize a product you've ordered is out of stock or unavailable, the item(s) will be substituted with a similar item(s) of equal or greater value; doing so ensures that your order is still delivered in a timely manner. Please understand that the utmost care and attention is given to orders to ensure they are as similar as possible to the one placed, despite the adjustments made.
Substitutions are actually quite common within the gifting and gift basket industry, as products are constantly fluctuating on an ongoing basis after product details and photos have been published on our website.
Due to the high volume of orders being processed, we are not always able to contact customers ahead of time to advise them about substitutions.
When you place an order with us, you can expect the order to be delivered with either the exact same or similar contents to what are detailed in the product description and/or depicted in the photograph of our website. As per our substitution policy, minor substitutions are sometimes necessary and do occur from time to time, but we will always substitute products with similar items that are either equal to or greater than the original in value, while taking utmost care to ensure that your purchase retains its original theme and aesthetic.
If you upgrade your order or add additional items such as flowers/bouquets, fruits and balloons, the product we send will appear different as additional items have been added. We will always try to stay true to the theme of the event or product you have purchased.
Our “substitution policy” is a clause explaining our need to occasionally replace advertised products with alternative items in order to fulfill orders in a timely manner, such as when an item is out of stock or unavailable.
Under these rare circumstances, we will replace said item(s) with a similar product of equal or greater value at no additional cost to the customer, sender, or recipient. Ideally, we would like to be able to inform customers of substitutions ahead of time, but this isn't always possible due to the high volume of orders we receive on an ongoing basis.
Substitutions are actually quite common within the gifting and gift basket industry, as products are constantly changing on an ongoing basis after product details and photos have been published on our website. Some items may be temporarily unavailable due to various reasons beyond our immediate control, under which circumstances we reserve the right to substitute such items with similar products of equal or greater value to ensure that orders are delivered in a timely manner without incurring further delays. Substitutions may apply to any portion of an order, and, in some especially rare instances, the entire contents of an order might be substituted if deemed necessary.
By placing an order with us, customers agree that their order may consist of products that differ from their original product description and are not entitled to refunds or compensation under such circumstances.
REFUNDS, DAMAGES, CANCELLATIONS
We take great pride in the quality and craftsmanship of our products. Attention to design, materials, safety and assembly is our priority. Our quality control department carefully inspects your order prior to shipment and our shipping department hand packages it with care. Our goal is to exceed your expectations and deliver your packages on time.
Despite our best efforts to limit such occurrences by utilizing appropriate packaging and shipping procedures, there are instances in which products may arrive broken/defective/incomplete due to being damaged or mishandled while in transit with a courier. Upon being notified, we will try our best to help all customers reach an appropriate resolution as soon as possible.
All concerns regarding damaged, defective and/or missing items must be submitted to customer service via email within five days of delivery (perishable items such as flowers and baked goods must be reported within 24 hours of delivery).
If an item is delivered damaged, please have yourself or the recipient obtain photographs of the damaged item(s) and email them to customer service in order to initiate your claim. Customer service will review your situation and provide a suitable resolution within 24-48 hours which, if applicable, may include a replacement or store credit for the damaged product.
Customers are not entitled to refunds for items that are damaged in transit with a courier. Failure to report such damages to customer service within a suitable time frame and without supporting documentation (photos) may result in the claim being denied.
Refunds are not available:
Perishable Items Including Chocolate Dipped Strawberries - When a customer does not pick same-day or next-day shipping for fruit, strawberries, chocolate-dipped strawberries and other perishable items as these items are perishable and we do not recommend shipping options longer than next-day service. The customer recognizes that it had the option to choose same-day or next-day services and chose a different delivery option that is risky. The customer recognizes that we are not able to process a refund when the customer has made a risky delivery decision. In some cases, we may decide to ship chocolate truffles instead of chocolate dipped strawberries so that the product has a better chance of being delivered in a good condition. The customer agrees to this decision and will not request a refund when this substitution has occurred.
Events Beyond Our Control - For delivery charges, or for any loss, damage, delay, non-delivery, mis-delivery or failure to perform, caused by events beyond our control, including, but not limited to, any act, default or omission of the sender/customer, recipient or any party having an interest in the delivery, defects or inherent vice in the delivery, acts of God, perils of the air, weather conditions, mechanical delays, car/vehicle accidents, disruptions in air or ground transportation networks, acts of public enemies, public health crises, quarantine, war, strikes or other labor disruptions (of any entity including vendors, suppliers or customers), terrorism, riots or civil commotion, acts of public authorities (including customs or health officials) with actual or apparent authority, customs clearance delays, import/export documentation deficiencies or deliveries requiring extraordinary handling, documentation or routing.
Change of Mind - Where a customer has a "change of mind” after an order has been placed.
Personal Tastes - Where personal taste differences occur.
Packages Not as Described & Substitutions - Where a package is “not as described on our website” and/or we have substituted item(s) in a package that are in compliance with our “substitution policy”.
Order Changes - For changes to orders submitted less than two days prior to the date the package will be processed for delivery. During holiday periods seven days is required. Note: If you have changes that are needed, and they are outside of this time frame, please call us and we will do our very best to accommodate you; we just cannot guarantee them or provide refunds in such circumstances.
Undeliverable Items - When packages are undeliverable. If the intended recipient is not there to receive the package or incomplete or inaccurate address information was provided at the time the order was placed, we are not responsible for the loss of the packages or damages.
Stolen Items - When a delivery is stolen or goes missing. If we have proof of delivery from any courier, the customer is not entitled to a refund. The customer is accepting the risk for lost and stolen packages.
Every order is custom and tailor-made to suit each customer’s needs and preferences on an individual, per-order basis; this requires time, dedication, and effort from all staff members. Due to the nature of our items, many of our products can not simply be reused or re-sold to future customers, even if they are returned in good condition and unopened.
As such, customers who choose to refuse/return delivered merchandise due to personal reasons such as changes of mind, changes of plan, and/or realizations that the delivered item is no longer needed/required are not entitled to refunds.
As an online store, we – like most online retailers – typically depend on third-party courier services to fulfill deliveries depending on the needs, destinations, and preferences of our customers. As such, we are susceptible to delays that may – although rare – affect our ability to deliver orders on time.
Despite our best efforts, the reality is that there are occasional circumstances in which a courier is unable to complete a delivery on time due unforeseen issues they encounter in transit. In all instances, these delays are beyond our immediate control and sometimes inevitable, particularly at busier times of the year, but we always provide customers with tracking information so they can remain updated as to the whereabouts of such packages.
We trust customers are patient and understand that they are not entitled to refunds/cancellations solely on the basis that their order is delayed, because ultimately the product will still be delivered. Please understand that, in most cases, the delivery times mentioned in shipping methods are usually estimates and, as such, are not guaranteed and subject to change due to courier performance.
If we deliver a package with a service guarantee after the applicable guaranteed delivery time, we will, upon request by the sender, issue the sender a refund or credit (at our option) in respect of the delivery. We will (at our sole option) refund or credit a sender, upon request, an amount equal to the difference between (a) the delivery fees paid by the sender and (b) the delivery fees that would apply to the delivery service that was actually received.
If we cannot deliver a package with a service guarantee on the applicable guaranteed delivery day, delivery will take place by end of day on the business day specified by us.
The following limitations apply to guaranteed deliveries:
The delay must not be caused by some event beyond our control, including but not limited to, those items described in “Our Liability – Events Beyond Our Control”.
The delivery must not be left in a “Drop Box” after the posted pickup time; must not require pickup after local cut-off times; and must not be tendered to us after local cut-off times.
The service guarantee may be suspended, modified or revoked at our sole discretion.
The service guarantee will not apply to the following deliveries:
Deliveries originating from or destined to points deemed by us to be remote, where such points are not serviced directly by our couriers.
Undeliverable or returned deliveries.
We are under no obligation to refund or credit a customer for any delivery charges, or for any loss, damage, delay, non-delivery, mis-delivery or failure to perform, caused by events beyond our control, including, but not limited to, any act, default or omission of the sender/customer, recipient or any party having an interest in the delivery, defects or inherent vice in the delivery, acts of God, perils of the air, weather conditions, mechanical delays, disruptions in air or ground transportation networks, acts of public enemies, public health crises, quarantine, war, strikes or other labor disruptions (of any entity including vendors, suppliers or customers), terrorism, riots or civil commotion, acts of public authorities (including customs or health officials) with actual or apparent authority, customs clearance delays, import/export documentation deficiencies or deliveries requiring extraordinary handling, documentation or routing.
Customers are not entitled to refunds/cancellations under the following circumstances:
Perishable Items, Including Chocolate-Dipped Strawberries– When customers opt to ship perishable items such as chocolate-dipped strawberries, cheeses, fruits, baked goods, and flowers using any shipping method that requires more than the recommended one business days’ transit. The customer acknowledges that they had an opportunity to ship their order containing perishable items using a same-day, next-day, or overnight shipping method during checkout, but opted to use a risky shipping method that is not recommended, per our policies. We trust that customers understand that they are not entitled to refunds/replacements if such products are delivered damaged, melted, inedible, or spoiled as a result of their own actions.
Change of Mind – If a customer undergoes a "change of mind" after an order has been placed, including – but not limited to – realizing they’ve chosen a shipping method that doesn't correspond with their preferred delivery date. Once a customer submits payment for an order, it is immediately considered to be "processed" and forwarded to our production/shipping facility to begin preparations. At our discretion, we may offer to ship the order to an alternate address, contingent on whether or not the order has already been dispatched. We reserve the right to deny a cancellation request for any reason.
Personal Tastes – We offer a wide variety of products and edible items on our website. Since everyone's personal preferences are different, as such it is expected that some items might not necessarily be to the personal liking of specific individuals once they’ve been delivered, such as flavour, taste, sweetness, consistency, etc.
Packages Not as Described & Substitutions – When the contents of an order have been modified in accordance with our substitution policy. If a product is out of stock/unavailable, we will replace said item(s) with a similar product of equal or greater value at no additional cost to the customer, sender, or recipient, therefore maintaining the value of the purchase. By placing an order with us, customers agree that their order may consist of products that differ from its original product description, and are not entitled to refunds or compensation under such circumstances. Please review our substitution policy for more information.
Order Changes– For changes to orders that we are unable to accommodate, including cancellations.
Undeliverable Items/Returns – If an order is rendered un-deliverable due to reasons beyond our control, such as in the event that the customer has provided an incorrect and/or incomplete address, or their intended recipient is not available to accept an order. We are also not responsible for the loss of packages resulting from incorrect information, or the absence/unavailability of intended recipients.
Stolen Items – If an order is lost/"stolen" after a delivery has been completed and proof of delivery has been obtained. Once the courier has obtained proof of delivery, the customer is not entitled to a refund. As the shipper, we can not be held accountable in the event that an order is allegedly "stolen" after it has been delivered to the correct address, and proof of delivery has been obtained.
Events Beyond Our Control –For delivery charges, or for any loss, damage, delay, non-delivery, mis-delivery or failure to perform, caused by events beyond our control, including, but not limited to, any act, default or omission of the sender/customer, recipient or any party having an interest in the delivery, defects or inherent vice in the delivery, acts of God, perils of the air, weather conditions, mechanical delays, car/vehicle accidents, disruptions in air or ground transportation networks, acts of public enemies, public health crises, quarantine, war, strikes or other labor disruptions (of any entity including vendors, suppliers or customers),
We make every possible effort to deliver orders to their desired destinations, but there are certain instances when deliveries may be rendered unsuccessful due to customer/recipient error. Refunds are typically not issued in the event that an order is rendered undeliverable due to circumstances beyond our immediate control; such reasons may include, but are not limited to:
If the intended recipient was not available to accept their package at the time a scheduled delivery was attempted, including not answering their door or phone
If the intended recipient refused to accept their package due to personal reasons
If the customer/sender provided incorrect or incomplete delivery/address information at the time the order was placed which either prevented us from delivering or resulted in us delivering the order to a wrong location, including suite/unit number, phone number, company/business name, recipient name, etc.
If the intended recipient did not retrieve their package from a designated third-party courier's pick up facility within a suitable time frame (usually five business days), resulting in the order being returned to our warehouse or discarded by the courier.
Upon being contacted, customer service will offer to re-ship the returned item subject to a re-shipping fee, the amount of which will vary depending on the destination and contents of the order. For example, if the original order contains perishable items such as flowers or fruits, a fee will be charged to facilitate the remaking/replacement of such items that cannot be reused or resold.
Customers are not entitled to refunds for undeliverable orders.
Once customers submit payment for an order, the order is immediately considered to be "processed" and forwarded to one of our production/shipping facilities for preparations to begin. Therefore, canceling an order that has already been placed is never guaranteed – especially during any holiday or particularly busy period. If the order has not yet been dispatched, we may offer to ship the order to an alternate address.
If an urgent change is required for an existing order, including address changes, customers are encouraged to contact customer service immediately upon placing the order to determine if the change is possible. Again, once the details of an order have been forwarded to production or shipping, we cannot guarantee the ability to make changes, and customers whose changes can not be accommodated will not be eligible for refunds/cancellations. We reserve the right to deny a cancellation request for any reason.
During holiday periods (Valentine’s Day, Mother’s Day, Father’s Day, Thanksgiving, and Christmas), at least seven days’ notice is required for all order changes. Please contact customer service as soon as possible and we will still try our very best to accommodate however possible.
