Returns & Refunds

OUR GUARANTEE

At Hazelton’s we take great pride in the quality and craftsmanship of our products. Attention to design, materials, safety and construction is our priority. We carefully inspect your order prior to shipment and hand package it with care. Our goal is to exceed your expectations. We guarantee our gift products to be of the highest quality, and we strive to maintain this quality throughout every delivery process.

REFUNDS OR RETURNS 

Upon receipt, please have your recipient inspect your purchase and notify us of any damage within five business days of the delivery date on the order with enough information to allow us to understand the situation. We will make every attempt to correct any deficiency on our part through replacement of the damaged item(s) in question. 

We do accept returns in any circumstances as most of the items that we sell are customized, gift wrapped and cannot be resold.

Refunds will not be accepted or processed under any circumstances. Refunds are not available for fruit, strawberries and chocolate-dipped strawberries shipped outside of the Greater Toronto Area (GTA) as these items are perishable and we do not recommend shipping them outside of the GTA.  Further, refunds are not available on perishable items where delivery of the items were delayed for any reason including processing delays, driver delays, shipping delays, acts of god, etc.

Hazelton’s will not cancel an order for any reason including “change of mind” situations or where personal taste differences occur.

Hazelton’s is not responsible for changes submitted less than two days prior to the desired delivery date of items shipped overnight and three days prior to the desired delivery date of items shipped second day air. If you have changes that are needed, and they are outside of this time frame, please call us and we will do our very best to accommodate you; we just cannot guarantee them.

Hazelton’s is not responsible for non-delivery of products in any circumstances. If the intended recipient is not there to receive the package or incomplete or inaccurate address information was provided at the time the order was placed, Hazelton's will not be responsible for the loss of the packages or damages.  

Once your package leaves our hands and is accepted by the carrier/driver, Hazelton’s is no longer held liable for damages caused by delivery delays -- for any reason including bad weather, carrier malfunctions, acts of god, etc.  

Any refund or replacement claims for non-delivery will not be accepted by Hazelton's. We retain proof of delivery slips for 30 days after the expected date. If an items is left at the door, we will take a picture of the delivery location unless it is dark outside, there is bad weather conditions or the driver's cellphones are in operable. We will provide you the proof of delivery information/signatures/pictures wherever possible.