Free Delivery on Orders Over $100 CAD
Gift Basket Delivery Services Canada
Same Day Shipping Options Available
FREE GIFT BASKET DELIVERY TORONTO AREA & CANADA WIDE!
At Hazelton's we strive to deliver your Gift Baskets with excellent service, and flexibility every time. To that end, we offer Hazelton’s “Special Care Gift Basket Delivery Services”.
We are pleased to offer Free Gift Basket Delivery Services in Canada and Same Day Gift Basket Delivery in Toronto & the GTA (“Greater Toronto Area”).
Your Gift Basket Delivery will be delivered by experienced delivery service providers at No Charge — Locally and Across Canada! To qualify for Free Delivery in Canada a minimum purchase of $100 CAD (before taxes) is required per delivery location.
We process all orders within one hour of receipt of payment during normal business hours unless otherwise requested.
SERVICES WITHIN CANADA
Whether your gift basket needs to get to its destination the same day, next morning, the next evening or in a week or two, we use a suite of delivery services to meet your needs. See details below to learn more about each of our delivery services and find the one that's right for you.
Below are Hazelton’s delivery services available for deliveries traveling within Canada.
EXPRESS® SERVICES
HAZELTON'S EXPRESS, AIR & PRIORITY DELIVERY SERVICES
All of Hazelton’s Express, Air & Priority Delivery Services are money-back guaranteed** delivery services.
HAZELTON’S EXPRESS® SERVICES
Express® Guaranteed* Next Day Delivery to businesses by 5 pm and residences by 8 pm. Ordering deadline: 2 pm today.
Receive guaranteed delivery in Canada by the end of the next business day.* However, where it is not possible to effect delivery by the next business day, delivery will be guaranteed* on the business day specified by Hazelton’s checkout .
When next business day delivery is needed and getting a shipment there by end of day is soon enough, choose our Express service.
HAZELTON’S EXPRESS 9AM®
Express 9AM® Guaranteed* Delivery by 9 a.m. the next business day. Ordering deadline: 2 pm today.
Delivery guaranteed* from select points in Canada to selectpoints in Canada by 9:00 a.m. the next business day. However, where it is not possible to effect delivery by the next business day, delivery will be guaranteed* by 9:00 a.m. on the business day specified by Hazelton’s checkout .
Hazelton’s Express® 10:30AM
Express 10:30AM® Guaranteed* Delivery by 10:30 a.m. the next business day. Ordering deadline: 2 pm today
Delivery guaranteed* from select points in USA to select points in USA by 10:30 a.m. the next business day. However, where it is not possible to effect delivery by the next business day, delivery will be guaranteed* by 10:30 a.m. on the business day specified by Hazelton’s checkout.
EXPRESS & PRIORITY SERVICES
HAZELTON’S EXPRESS®
Delivery guaranteed* from most points in Canada to most points in Canada by End of Day the next business day. However, where it is not possible to effect delivery by the next business day, delivery will be guaranteed* by End of Day on the business day specified by Hazelton’s checkout.
HAZELTON’S EXPRESS® EVENING
Delivery guaranteed* from most points in Canada to select points in Canada between 5:30 p.m. and 9:00 p.m. the next business day. However, where it is not possible to effect delivery by the next business day, delivery will be guaranteed* between 5:30 p.m. and 9:00 p.m. on the business day specified by Hazelton’s checkout.
HAZELTON'S XPRESSPOST®
Guaranteed* Delivery to businesses by 5 pm and residences by 8 pm. Ordering deadline: 2 pm today. However, where it is not possible to effect delivery by the next business day, delivery will be guaranteed* between 5:30 p.m. and 9:00 p.m. on the business day specified by Hazelton’s checkout.
HAZELTON'S PRIORITY AIR SERVICE®
Guaranteed* Delivery to businesses by 5 pm and residences by 8 pm. Ordering deadline: 2 pm today. However, where it is not possible to effect delivery by the next business day, delivery will be guaranteed* between 5:30 p.m. and 9:00 p.m. on the business day specified by Hazelton’s checkout.
*Certain terms, conditions and geographic restrictions apply (including point of origin and destination guarantee restrictions and money-back guarantee restrictions). In most cases, end of day means 5 p.m. for deliveries to Business Locations and 8 p.m. to residential locations.
HAZELTON’S GROUND® SERVICES
Hazelton’s basic ground services are not money-back guaranteed* delivery services. Hazelton's Expedited Ground, Hazelton’s Ground 9AM, Hazelton’s Ground 10:30AM and Hazelton’s Ground Evening are money-back guaranteed* delivery services. The typical delivery times for ground shipping are shown by Hazelton's checkout.
HAZELTON’S BASIC GROUND® SERVICE
Ground Service® Delivery to businesses by 5 pm and residences by 8 pm. Ordering deadline: 2 pm today. Typical (Not Guaranteed) delivery times are indicated when you checkout. With this alternative, shipments can arrive by the end of one or more business days, depending on your destination.
For less time-sensitive shipments in one or more business days. If the gift delivery cost (before taxes) is over $100 (per delivery location), this is a FREE service throughout Canada. In no event is a delivery tendered using Hazelton’s Ground service eligible for a delivery guarantee.
HAZELTON’S GROUND® 9AM
Delivery guaranteed* from select points in Canada to select non-regional points in Canada by 9:00 a.m. within two or more business days. However, where it is not possible to effect delivery by such guaranteed delivery time, delivery will be guaranteed* by 9:00 a.m. on the business day specified by Hazelton’s checkout.
HAZELTON’S GROUND® 10:30AM
Delivery guaranteed* from select points in Canada to select non-regional points in Canada by 10:30 a.m. within two or more business days. However, where it is not possible to effect delivery by such guaranteed delivery time, delivery will be guaranteed* by 10:30 a.m. on the business day specified by Hazelton’s checkout
HAZELTON’S GROUND® EVENING
Delivery guaranteed* from most points in Canada to select points in Canada between 5:30 p.m. and 9:00 p.m. within two to six business days. However, where it is not possible to effect delivery by such guaranteed delivery time, delivery will be
guaranteed* between 5:30 p.m. and 9:00 p.m. on the business day specified by Hazelton’s checkout
HAZELTON’S SAME DAY® SERVICES
Hazelton’s Same Day deliveries are money-back guaranteed* hand delivery services. Hazelton’s Same Day service is provided by a Hazelton’s authorized agent.
SAME DAY SERVICES® – IN CITY – GREATER TORONTO AREA AND SUBURBS
When it’s important for a gift delivered to its destination today use our Same Day® Services. We offer a variety of delivery options, whether across the city or to one of the suburbs. * And for greater convenience, we offer same day delivery 7 days a week, 365 days a year (we offer limited delivery on Christmas Day and Boxing Day).*
SAME DAY IN-CITY - DOOR TO DOOR RUSH
When an urgent gift needs to be delivered across the city today, choose from our suite of Same Day options, available in Toronto and surrounding suburbs including Toronto, Mississauga, Scarborough, Etobicoke, North York, East York, York, Bolton, Brampton, Concord, Downsview, Maple, Markham, Mississauga, Pickering, Rexdale, Richmond Hill, Thornhill, Vaughan, Weston, Woodbridge, Ajax, Whitby, Brooklyn, Oshawa, Courtice, Aurora, Newmarket, Oakville, Burlington, Milton, Gormley, Whitchurch, Stouffville, Schomberg, Nobleton, Kleinberg and King City.
HAZELTON'S, TORONTO GOURMET GIFT BASKET DELIVERY SERVICE AND ALCOHOL DELIVERY
The Alcohol and Gaming Commission of Ontario (AGCO) has issued Toronto Gourmet Gift Basket Delivery Service a licence to deliver beer, liquor, wine, and champagne on behalf of Hazelton's.
To be in compliance with these rules, all of our drivers are “Smart-Serve” certified – and we take this seriously! We will ensure that anyone who receives a gift basket from Toronto Gourmet Gift Basket Delivery Service is legally able to receive alcohol. Alcohol purchased should be for the personal consumption of the gift recipient and not for resale. If a gift recipient looks less than 25 years of age, we will require proof of age and a signature certifying that they are of age to purchase/receive alcohol.
Hazelton’s and Toronto Gift Basket Delivery Service will comply with the rules and regulations as set out by the AGCO relating to this Liquor Delivery Service License.
All wine, champagne, beer and liquor baskets sold by Hazelton’s or Toronto Gift Basket Delivery Service with a value over $100 includes a $15 delivery charge. So far example, if the total price paid by a customer for a custom liquor basket before tax is $150, the price is $135 + $15 for deliver for a total of $150.00 plus taxes. The AGCO requires us to charge a minimum delivery charge on all liquor orders.
WHAT IF NO-ONE IS HOME?
WHAT IF NO-ONE IS AT HOME FOR THE DELIVERY?
For Local Deliveries - If no one is at home when our drivers attempt delivery, our drivers will call the gift recipient to see where they can safely leave the gift basket. If the driver cannot reach the gift recipient, they will leave a a message (if possible) and the driver will leave the package at a safe place without obtaining a signature. If the gift cannot be left safely and no one can accept the delivery, re-delivery will be necessary. A re-delivery charge may be required at an additional charge (typically $15-$40). We will try to avoid the re-delivery but will not leave a gift in an unsafe place. We will arrange the re-delivery at the earliest possible time - often later in the day or the next day. The re-delivery charge will be charged to your VISA or Mastercard. If you have paid for your order by PayPal, we will not do the re-delivery until we have received the re-delivery fees.
For Deliveries Outside of the Local Delivery Area - For shipments by common carrier, the courier will not attempt to contact the gift recipient if no one is at home when the gift arrives. Common carriers never call gift recipients. Instead they will leave the package at the front door if they feel it is safe to do so. If they do not feel it is safe to leave it at the front door, they will leave a notice indicating where the gift can be picked up by the gift recipient (e.g. at the post office or a Drop Box). If the package is not picked up in the following 10 days, if will be returned to Hazeltons's. Redelivery may be attempted . A re-delivery charge may be required at an additional charge (typically $15-$40).
SHIPPING FRESH GIFT BASKETS
SHIPPING FRESH FRUIT, CAKES & BAKED GOODS, FLOWERS, FRESH CHEESE, CHOCOLATE DIPPED STRAWBERRIES & PERISHABLES
Chocolate Dipped Strawberries, Fresh Cheese, Fresh Fruit, ETC are perishable and, therefore, must be shipped quickly.
For this reason, we highly recommend customers request to have Fresh Fruit, Fresh Cheese & Chocolate Dipped Strawberries to be shipped on an express, same day or next day basis only. Same day service is free in the Greater Toronto Area and suburbs -- see above.
If a customer does not choose same-day or rush service for a chocolate dipped fruit order, we will substitute the fresh strawberries with truffles or strawberries made of dark or milk chocolate so they arrive in good condition. During the hot summer months - June to August - we recommend rush or same day service for Chocolate Dipped Strawberries.
For orders that request fresh cheese, we will substitute non-perishable cheese if the expected delivery times are more than 24 hours or the cheese could go bad.
If a customer requests delivery of fruit, fresh cheese, chocolate dipped strawberries, etc by ground shipping, we cannot guarantee freshness or the quality of these items when they are received and will not refund customers if items have melted or the items are received in less than perfect condition.
OVERWEIGHT, OVERSIZED DELIVERIES
In some cases, some of the items that we ship are oversized or of a weight that is above average. In these cases, additional delivery charges may apply. However, before we apply these additional shipping charges, we will contact you, our customer, to ensure that you are willing to pay the additional shipping charges. If you agree to the overweight/oversized charges, we will apply the charges and ship the package. If you do not agree to the additional shipping charges, we may offer other items which can be shipped or cancel the order.
International Shipping
Shipping To USA & The World
USA & INTERNATIONAL SHIPPING
Continental United States of America
Hazelton’s is proud to announce that we now ship to the United States on all business days. However, due to the increased cost of shipping to the United States, additional charges will apply to all orders destined for the USA.
Most US bound orders will be sent via Purolator, The United States Postal Service (USPS), CANPAR or FedEx. Basic ground delivery with any of these services takes approximately 3-9 business days depending on the order’s final destination. Most orders are processed and shipped Monday-Friday; with weekends and (Canadian) holidays excluded; however Express/Rush delivery options are also available on a tailored to order basis. Contact our Customer Service Representatives for additional information and price estimates.
Alaska & Hawaii
Most orders destined to Alaska and Hawaii are delivered via Purolator, The United States Postal Service (USPS), or FedEx. Standard deliveries to Alaska & Hawaii can vary greatly in shipping time, dependant on the time of year and weather conditions. Contact our Customer Service Representatives for additional information.
APO/FPO/PO Boxes
Most deliveries destined for APO, FPO, or PO boxes cannot be processed online. Please call our Customer Service Representatives at (416) 837-8811 to process these orders. Rush deliveries are not available for these orders.
International Shipping
Hazelton’s ships across the globe! That being said, time of delivery and costs can vary greatly depending on the destination. If shipping an order outside of Canada or the United States, please call our Customer Service Representatives at (416) 837-8811. We’re more than happy to help create a tailored shipping package to ensure your gift arrives precisely where it needs to.
HAZELTON’S SPECIALIZED SERVICES
Unless otherwise indicated, the following Hazelton’s Specialized Services may be added to any delivery for an additional charge. Other specialized services may be available upon request.
HOLD FOR PICKUP
Where a gift recipient is not available to accept a delivery attempt by one of couriers, the delivery will be held at an authorized location for in-person pickup. Deliveries held for pickup will be held at the authorized location up to five business days. If the gift recipient fails to pick up the delivery during this time, the package will be returned to our warehouse at the customer’s expense. In such circumstances, the customer will not be entitled to any refunds as the items are not able to be resold.
ADMINISTRATIVE CHARGES
Hazelton's reserves the right to discontinue, apply new, or modify existing, administrative charges at any time and from time to time. Unless otherwise indicated, any of the following administrative charges may be applied to any orders placed with Hazelton's.
ADDRESS CORRECTION
An additional $10 charge may be applied per piece where the recipient’s address is incorrect, incomplete or illegible.
PROOF OF DELIVERY
Unless otherwise specified in these Terms and Conditions, we will provide electronic proof of delivery, where available, to customers at no extra charge by contact our customer service department. An additional $25 charge will be applied if a customer requests, and is provided with, a hard copy proof of delivery.
REFUNDS, Returns, Delays, Claims and Damages
OUR GUARANTEE
At Hazelton’s, We take great pride in the quality and craftsmanship of our products. Attention to design, materials, safety and construction is our priority. We carefully inspect your order prior to shipment and hand package it with care. Our goal is to exceed your expectations.
GIFTS/GIFT BASKETS DAMAGED IN TRANSIT
Upon delivery, please have the gift recipient inspect the delivered goods and notify us by email of any damage within five business days of the delivery date. By email, provide us with enough information to allow us to understand the situation including pictures of the damages. We will not process any claim for loss of or damage for any delivery unless notice thereof sets out the particulars of the origin, destination, parcel identification number (PIN), date of delivery and the estimated amount claimed in respect of such loss or damage is given to us within the time limits set out below, failing which we will have no liability in respect of the delivery. Documentation must include pictures of the damages, estimates for repair, or other records. Failure to submit the necessary supporting documentation will result in the claim being denied.
The right to damages of any kind against us will be extinguished unless we are contacted within five business days of the damage package being received or five days from the date on which the delivery should have been delivered, or five days from the date on which delivery stopped.
Excluding refund requests made in respect of our service guarantees, all claims must be submitted in writing by email with supporting documentation.
We do not accept returns of damaged gifts in any circumstances as most of the items that we sell are customized, gift wrapped or food items and cannot be resold. However, we will replace the damaged items if the damage was caused by Fedex, UPS or any courier and supporting documentation is provided. Items that are not damaged, will not be replaced.
DELAY
Upon request, Hazelton’s will, at its option, refund or credit a Customer (payer) if a guaranteed delivery is not delivered in accordance with the applicable service guarantee (see “Service Guarantees”).
Yorkville’s is not responsible for the consequences (direct or indirect) of a failure to deliver a delivery by a stipulated time.
EVENTS BEYOND HAZELTON'S CONTROL
We are under no obligation to refund or credit a customer for any delivery charges, or for any loss, damage, delay, non-delivery, mis-delivery or failure to perform, caused by events beyond our control, including, but not limited to, any act, default or omission of the gift sender/customer, gift recipient or any party having an interest in the delivery, defects or inherent vice in the delivery, acts of God, perils of the air, weather conditions, mechanical delays, disruptions in air or ground transportation networks, acts of public enemies, public health crises, quarantine, war, strikes or other labor disruptions (of any entity including vendors, suppliers or customers), terrorism, riots or civil commotion, acts of public authorities (including customs or health officials) with actual or apparent authority, customs clearance delays, import/export documentation deficiencies or deliveries requiring extraordinary handling, documentation or routing.
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